eSIM not working? Fix common issues
Most eSIM issues are solved in seconds from your phone settings. Here are the 8 most common questions and their solutions. If nothing works, our support is available 24/7.
My eSIM QR code doesn't scan
Increase your screen brightness, open the QR code on another device, or enter the activation details manually using the SM-DP+ address provided in your email.
eSIM installed but no signal
Make sure the TravelNet line is turned on, data roaming is enabled, and you have arrived in the destination country. Toggle Airplane mode on and off to force a network search.
Data not working
Confirm that the TravelNet eSIM is selected for mobile data and that data roaming is on. Check that APN settings are automatic, and restart your phone.
Wrong plan activated
If you installed several eSIMs, check the line label in Settings and select the correct TravelNet plan for the country you are visiting.
eSIM disappeared from settings
A reset or iOS/Android update can remove an eSIM. Do not delete it yourself — contact support to re-issue your QR code if needed.
Can't delete eSIM
Go to Settings > Mobile Data, select the TravelNet line, then choose "Remove eSIM". On Android, open the eSIM and tap the erase/delete option.
How to switch between eSIM and physical SIM
In Settings > Mobile Data, choose which line is used for data and calls. You can keep your physical SIM for calls and use the TravelNet eSIM for data.
Contact support
Still stuck? Our team answers 24/7 by chat and email. Reach us from the contact page and we’ll get you connected.