Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card built directly into your smartphone, tablet, or smartwatch. Unlike a physical SIM card, it doesn't require any plastic component to insert into your device. You can activate it remotely by scanning a QR code or downloading a configuration profile. All recent iPhones (XR and later), Google Pixels, recent Samsung Galaxy phones, and most modern smartphones are compatible.

Question 2

What is the difference between an eSIM and a physical SIM card?

Accepted Answer

The main difference is the format. A physical SIM card is a small piece of plastic you insert into your phone, while an eSIM is a digital profile installed via QR code. Benefits of eSIM: no need to find a store abroad, no risk of losing your SIM card, instant activation, and the ability to keep your home line active simultaneously.

Question 3

Why choose TravelNet over Airalo or Holafly?

Accepted Answer

TravelNet stands out in three key ways: complete price transparency (no hidden fees, ever), a French-based team available in English and French for real human support, and competitive pricing thanks to our 100% digital model. We also carefully select our partner networks to ensure reliable connections.

Question 4

How does a TravelNet eSIM work technically?

Accepted Answer

When you purchase a TravelNet eSIM plan, our system generates a unique eSIM profile linked to your order. You receive a QR code by email. By scanning this QR code from your phone settings, you install the profile on your device. This profile contains your plan information (data, validity) and automatically connects to partner networks in your destination country upon arrival.

Question 5

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay. All payments are securely processed through Stripe, the global leader in online payments. We never have access to your credit card number.

Question 6

Are prices inclusive of tax?

Accepted Answer

Yes, all prices displayed on our site are inclusive of all taxes. There are no additional fees added at checkout. The price you see is the price you pay — period.

Question 7

Can I get an invoice for my purchase?

Accepted Answer

Absolutely. A detailed invoice is automatically sent to your email after each purchase. If you need an invoice in your company name, you can enter your billing information during checkout.

Question 8

Are there any hidden fees or additional costs?

Accepted Answer

No hidden fees whatsoever. Unlike some operators, we do not charge activation fees, service fees, processing fees, or roaming fees. The displayed price is the final price. We operate on a 100% transparent model — it's one of our core commitments.

Question 9

How do I activate my TravelNet eSIM?

Accepted Answer

Activation is straightforward: after purchase, you receive a QR code by email. Go to your phone settings: Settings > Cellular > Add Cellular Plan on iPhone (or Settings > Network & Internet > eSIM on Android), then scan the QR code. Follow the on-screen instructions. Installation takes less than 2 minutes.

Question 10

How long does it take for the eSIM to work after purchase?

Accepted Answer

You receive your QR code immediately after payment. Installing the profile on your phone takes about 2 minutes. Once installed, you can activate it upon arrival at your destination. The connection establishes automatically on the local partner network, usually within a minute.

Question 11

What if I don't activate my eSIM right away?

Accepted Answer

No problem at all. You can install the profile on your phone as soon as you receive it (for peace of mind), then activate it later. Your plan validity only starts when you actually activate it on the network. You have until the expiration date indicated in your confirmation email to activate your plan.

Question 12

Can I activate my eSIM remotely before departure?

Accepted Answer

Yes, you can install the eSIM profile on your phone from anywhere, even before you leave. However, mobile data will only work once you are in the destination country and connected to a partner network. This way you can arrive with everything already set up on your phone.

Question 13

How do I know if my eSIM is connected?

Accepted Answer

Once at your destination, activate your eSIM plan in your phone settings. You will see the local partner network name appear in the status bar at the top of the screen. You can also check in Settings > Cellular that the eSIM line is selected for mobile data. A quick test loading a website will confirm everything is working.

Question 14

Which countries are covered by TravelNet?

Accepted Answer

We offer eSIM plans in 190+ destinations worldwide: Europe, Asia, Americas, Africa, and Oceania. You can browse the complete list of available countries on our Destinations page. For each country, we list the partner operators and expected coverage quality.

Question 15

What is the speed in rural areas?

Accepted Answer

In urban and suburban areas, you can generally expect stable 4G/LTE connections with speeds up to 100 Mbps. In rural or mountainous areas, coverage depends on local infrastructure. We partner with the best networks in each country, but speed may vary based on location and network congestion.

Question 16

Does TravelNet eSIM work without internet connection?

Accepted Answer

Installing the eSIM profile requires an internet connection (Wi-Fi or mobile data) to download the profile. Once installed, the eSIM uses local mobile networks — so you don't need Wi-Fi to use your plan's data. That's the whole point: you're connected wherever you are in the destination country.

Question 17

Can I use my eSIM in multiple countries?

Accepted Answer

It depends on the plan you choose. Some plans are country-specific, others are regional (e.g., Europe eSIM covering multiple countries) or global. Coverage details are listed on each plan page. If you are traveling to multiple countries, we recommend choosing a regional plan or contacting us for the best solution.

Question 18

How do I contact TravelNet support?

Accepted Answer

You can reach us by email at support@travelnet-esim.com. Our team replies to all inquiries within 12 hours on average. For urgent matters, we are also available via WhatsApp. You'll find our full contact details on our Contact page.

Question 19

What is your support response time?

Accepted Answer

Our goal is to respond to all messages within 12 hours on average. In practice, we often reply much faster, especially during weekdays. Weekend inquiries are handled on Monday morning. We are working on expanding our availability to offer 7-day support in the future.

Question 20

What should I do if my eSIM doesn't work upon arrival?

Accepted Answer

Don't panic — it's usually easy to fix. First, check that the eSIM profile is properly installed in your phone settings. Make sure mobile data is enabled on the eSIM line, not on your home line. Restart your phone if needed. If the problem persists, contact our support by email — we will respond quickly and guide you step by step to resolve the issue.

Frequently Asked Questions

About eSIM

Purchase & Payment

Activation & Usage

Coverage & Compatibility

Support & Warranty