Refund Policy

This policy supplements our Terms of Sale.

Principle

An eSIM is a digital product supplied immediately. Refunds depend on the activation status of the plan.

1. eSIM not activated

If your eSIM has not been activated (QR code not scanned, plan not installed on a device), you may request cancellation and a full refund. Send your request to support@travelnet-esim.com with your order number.

2. eSIM activated

Once the eSIM is activated or data has been used, the plan is no longer refundable. By activating the eSIM, you consent to immediate performance of the service and waive your right of withdrawal, in accordance with our Terms.

3. Faulty eSIM

If the eSIM has a technical defect attributable to us that prevents normal use, contact us. After verification, we will provide a replacement or, if a replacement is not possible, a refund.

4. Device incompatibility

No refund is granted where a plan does not work because of an incompatible or carrier-locked device. Checking compatibility is your responsibility before purchase.

5. Wrong email address

The eSIM is delivered to the email address entered at checkout. A typing error on your part does not give rise to a refund; contact us to have it resent to the correct address.

6. Process and timing

Requests are made by email to support@travelnet-esim.com. Once approved, the refund is issued to the original payment method. Processing time depends on your bank and our provider, Stripe.

Contact

support@travelnet-esim.com