Privacy Policy
Last updated: July 24, 2026
1. Data controller
Global Roaming Solutions LLC, operating the TravelNet eSIM website (travelnet-esim.com), 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.
Contact: support@travelnet-esim.com
2. Data we collect
We collect the following data:
- Account and order: email address, order data (plan purchased, amount, date).
- Payment: handled by Stripe. We do not store your card number.
- Site usage: browsing data and audience statistics (see cookies).
- Support: the content of exchanges when you contact us.
3. Purposes and legal bases
- Process and deliver your orders — performance of the contract.
- Provide support and customer follow-up — performance of the contract.
- Send transactional emails (confirmation, delivery) — performance of the contract.
- Measure audience and improve the site — legitimate interest or consent, depending on the tool.
- Comply with our legal and accounting obligations — legal obligation.
4. Recipients and processors
We use processors that handle data on our behalf:
- Stripe — payment processing.
- Brevo (Sendinblue) — sending transactional emails.
- eSIMCard — eSIM provisioning and activation.
- Google Analytics (GA4) — audience measurement.
- Hostinger International Limited — hosting.
- Supabase — authentication and mobile app data, where applicable.
5. Transfers outside the European Union
Our company is established in the United States, and some processors are located outside the European Union. These transfers are covered by appropriate safeguards (standard contractual clauses or recognized equivalent mechanisms).
6. Retention
We keep your data for as long as necessary for the purposes described, then in accordance with our legal and accounting obligations. Order data is retained in line with the applicable statutory retention periods.
7. Your rights
Under the GDPR, you have the rights of access, rectification, erasure, restriction, objection, and portability of your data. You may withdraw your consent at any time where processing is based on it.
To exercise these rights: support@travelnet-esim.com. You may also lodge a complaint with the competent data protection authority in your country of residence.
8. Cookies
The site uses cookies necessary for its operation and audience-measurement cookies. Non-essential cookies are only placed with your consent, collected through the dedicated banner. You can change your preferences at any time.
9. Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration.
10. Contact
For any question about this policy: support@travelnet-esim.com