Privacy Policy | TravelNet eSIM

Data controller

The data controller for personal data collected on the travelnet-esim.com website is:

[YOUR_NAME_OR_COMPANY_NAME]
Email: support@travelnet-esim.com

Data collected

When using the website and placing orders, we collect the following categories of data:

Identification data : last name, first name, email address, billing postal address;
Payment data : processed exclusively by our payment provider (Lemonsqueezy). We do not have access to or store full banking data;
Browsing data : IP address, browser type and version (user agent), visited pages, date and time of visit — collected for security and audience analysis purposes;
Cookies : see our Cookie Policy.

Purposes of processing

Your data is collected and processed for the following purposes:

Contract execution (order management, eSIM delivery, invoicing);
Customer service and technical support;
Compliance with legal obligations (accounting, tax record keeping);
Website security and fraud prevention;
Service improvement and audience measurement (subject to consent).

Legal basis for processing

The processing of your data is based on the following legal grounds:

Contract performance (Art. 6.1.b GDPR) : order management, delivery, customer support;
Legal obligation (Art. 6.1.c GDPR) : retention of accounting and tax records;
Legitimate interest (Art. 6.1.f GDPR) : website security, fraud prevention, service improvement.

Data recipients

Your data may be transmitted to the following recipients:

Lemonsqueezy : payment provider acting as Merchant of Record for transaction processing;
eSIMCard.com : technical provider of eSIM plans (order fulfillment);
Hostinger : website hosting provider (technical data and server logs).

Transfers outside the European Union

Some of our partners (including eSIMCard.com) may process your data outside the European Union. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Articles 44 to 49 of the GDPR.

Data retention period

Your data is retained for the following periods:

Contractual and commercial data : 3 years from the last order (CNIL recommendation);
Accounting and tax data : 10 years in accordance with legal obligations (Article L123-22 of the French Commercial Code);
Browsing logs : 1 year maximum.

Your GDPR rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights:

Right of access (Art. 15 GDPR);
Right to rectification (Art. 16 GDPR);
Right to erasure (« right to be forgotten », Art. 17 GDPR);
Right to restriction of processing (Art. 18 GDPR);
Right to data portability (Art. 20 GDPR);
Right to object (Art. 21 GDPR).

To exercise these rights, please contact us at: support@travelnet-esim.com. We undertake to respond to your request within one month.

DPO contact

Our Data Protection Officer can be reached at:

Email: support@travelnet-esim.com

Complaint to the CNIL

If you believe your rights are not being respected, you may lodge a complaint with the French Data Protection Authority (CNIL):

CNIL — Service des plaintes
3 Place de Fontenoy
75007 Paris, France
https://www.cnil.fr