eSIM refund policy
We want you to travel connected with confidence. Here are the refund conditions for your TravelNet eSIM, how to request one, and the timelines to expect.
Refund conditions
The 14-day right of withdrawal no longer applies once the eSIM QR code has been delivered (digital content). Refunds depend on the status of the eSIM: not activated (QR code never scanned, plan never installed) → full refund; activated but faulty → replacement first, refund only if the replacement is not possible; activated and working → no refund, the service has been rendered.
How to request a refund
Email support@travelnet-esim.com or use the contact page within 14 days of purchase, including your order number and a detailed description of the issue. Additional details (device model, screenshots) may be requested.
Non-refundable cases
An activated, working eSIM (service rendered), a plan that does not work because of an incompatible or carrier-locked device, an unreported email address typo, and requests made after the 14-day window are not eligible. Every request is reviewed individually.
Processing time
Once approved, the refund is issued within 14 days at most to the original payment method, through our payment provider Whop. When the funds appear depends on your bank.