eSIM refund policy
We want you to travel connected with confidence. Here are the refund conditions for your TravelNet eSIM, how to request one, and the timelines to expect.
Refund conditions
The 14-day right of withdrawal no longer applies once the eSIM QR code has been delivered (digital content). If a technical issue prevents you from using the eSIM, you can request a refund within 14 days of purchase.
How to request a refund
Email support@travelnet-esim.com or use the contact page within 14 days, including your order number and a detailed description of the issue. Additional details (device model, screenshots) may be requested.
Non-refundable cases
Working eSIMs whose data has been consumed, and requests made after the 14-day window, are not eligible. Every request is reviewed individually.
Processing time
Once approved, the refund is issued within 14 days at most to the original payment method. When the funds appear depends on your bank.